The Uptime Services Group, which launches January 1, 2020, will accelerate the delivery of parts to customers in emergency situations and when vehicles require unscheduled repairs. The Uptime Services Group will also expedite the fulfillment of special orders for parts that are not in stock, in short supply, or not part of the regular inventory.
“Customer service has always been a priority for Meritor, and the Uptime Services Group’s focus on fulfilling special orders is a further commitment to that,” Christy Westrich, director of customer loyalty, says. “We know how important uptime is to our customers and we do everything within our power to expedite orders for the parts needed to get vehicles back on the road.”
In addition, the Uptime Services Group will provide customers with a single point of contact for accurate delivery expectations on all special-order items, which allows customers to better operate their businesses.
Meritor continues to review its entire portfolio of on- and off-highway axle and brake components, remanufactured carriers, clutches, transmissions, and driveline and suspension components to ensure that Meritor has the necessary parts in stock and available for swift delivery to customers.
The Uptime Services Group will be based at Meritor’s Florence, Kentucky, parts distribution facility. The Florence facility, which is Meritor’s largest aftermarket distribution operation, handles 23 product lines and more than 70,000 active parts numbers.
Headquartered in Troy, Michigan, Meritor has manufacturing, R&D, and distribution operations across the globe.
Find out more, email CustomerCare@Meritor.com or call 888.725.9355.
