Toco’s services include roadside assistance, and the company wanted to make the process as simple as possible for its customers. Its previous roadside service partner required customers to request service via phone with their Toco contract information at the ready. In addition, customers may have had to pay the provider out of pocket, for which they were later reimbursed.
“The Toco Promise is easy, affordable, and stress-free,” says Paul McGee, vice president of employee and customer success. “That is what you get when you buy a Toco plan. HONK’s impressive dedication to the customer experience sets them apart from other roadside providers and their dedication to creating a lasting impression with the customer is exactly what we were looking for when searching for a partner.”
PARTNERSHIP SIMPLIFIES OPERATIONS
HONK has built a trusted and secure network of background-checked, independent service providers consisting of over 75,000 service vehicles nationwide. HONK’s dedication to providing the highest quality service—a corporate value reflected in HONK’s net promoter score (NPS) of 90—will ensure that Toco customers receive the same high level of service for roadside assistance they are accustomed to receiving from all other Toco Warranty services. Toco also expects the relationships its customers form with HONK will result in better customer retention and stronger brand reputation.
Unlike other solutions, Toco was able to customize the setup of its roadside assistance program. HONK clients choose how they want customers to request service: either from their insurance app/website or a call to HONK. If calling, customers will speak with HONK’s Virtual Voice Assistant, a HONK Contact Center Specialist, or with their own representatives. This flexibility empowered Toco to have a voice in its customers’ roadside experience, one that matched company goals. Additionally, HONK tracks each roadside service in real time with AI-powered digital communications. This ensures Toco customers are safe and informed every step of the way.
“Toco Warranty and HONK both share a dedicated focus on providing simple, stress-free, and transparent experience to our customers,” says Corey Brundage, CEO and founder of HONK. “We’re confident our innovative technology and dedication to high-quality customer service will enable Toco Warranty to provide the best possible roadside service to their customers and increase their satisfaction.”
Find out more, visit www.honkforhelp.com.