Pride runs deep at Waste Pro USA—and rightly so. CEO John Jennings founded the company in 2001 with four employees and one Mack® truck. Today, Waste Pro—headquartered in Longwood, Florida—has 3,000 employees and is the fifth-largest, privately owned waste service in the nation, providing solid waste and recycling services from 75 facilities throughout the Southeast.
Waste Pro services more than two million residential customers, 40,000 commercial customers, and more than 230 exclusive city and county franchises. The company is worth more than one billion dollars and last year’s revenues exceeded $546 million.
STICKING TO ITS ROOTS
As the company grows, the corporate philosophy remains unchanged: Waste Pro aims to provide quality, specialized services using the best equipment available.
For Jennings, the Mack brand is—and has always been—synonymous with quality. As a child growing up in New York, he spent long summers working alongside his father, collecting trash from the back of a Mack truck. When he began assembling his own fleet, he knew exactly what he wanted. “My father told me, ‘When you see a Mack, you know that’s a truck,’” Jennings says. “If something was built like a Mack truck, it was the best it could be. It meant something was perfect.”
The current Waste Pro fleet is comprised of more than 2,400 trucks—2,000 of which are Mack TerraPro® Cabovers and Granite® models. The Macks provide significant cost savings, Jennings says, mainly because of the trucks’ longevity, dependability, and low fuel consumption, especially as he transitions the fleet from diesel to compressed natural gas (CNG).
TOUTING THE BENEFITS
Fleet maintenance is performed completely in-house and the average truck is 6.9 years old. Some are much older, like the 2004 Mack CV713 roll-off, which has accumulated more than 31,000 hours of service and covered 875,000 miles—a lot of miles for a refuse truck. It shows no signs of stopping, either. The maintenance team expects it to run smoothly for at least five or six more years.
The Macks have another benefit, too—they are solid recruitment tools, allowing Waste Pro to attract and retain drivers. In fact, their turnover is extremely low and hovers around two percent, even as many companies struggle to find enough drivers. “We believe the most important people are our drivers and these drivers seem to prefer to drive Mack trucks,” says Ron Pecora, Waste Pro’s chief marketing officer.
One of those fans is Waste Pro commercial supervisor Tyrone Green, who has more than two decades of experience behind the wheel of a Mack.
The newer trucks are roomier, increasing driver comfort, and their improved visibility makes the job safer, too. “We just don’t have problems with the Macks,” Green says. For a man who carries two cell phones and fields calls from drivers all day long, trouble-free trucks are a welcome asset.
Featured Image: Tim Dolan, Waste Pro regional vice president for Central Florida, talks with operations specialist, Terry Grady, at Waste Pro in Sanford, Florida.
He has been impressed so far with Mack’s CNG-powered trucks. Five years ago, Waste Pro made a $100 million commitment to environmentally friendly initiatives, including 200 CNG-fueled trucks, which Jennings estimates dropped his fuel bill approximately 50 percent.
The CNG trucks have additional benefits, as well. Because they are powered by clean, natural gas, they don’t have to carry additional emission control equipment. Customers like the way the trucks are quieter and municipalities like the way the Waste Pro trucks help them provide an essential service while supporting their own city- and county-wide green initiatives.
Mack has been a forerunner in sustainability, says Charlie Brown, executive vice president of Sales and Marketing at Nextran Truck Center in Orlando, Florida.
“When John Jennings made the commitment to become greener, Mack—the leader in the industry—already had a product engineered for the refuse industry,” Brown says. “A lot of the big garbage guys have gone green. Lots of contracts and municipalities want it.”
Jennings has also noticed that and believes that a company-wide shift to recycling and sustainability has helped Waste Pro build its formidable municipal client base, which allows them to attain double-digit growth every year—even in tumultuous economic times. The new contracts offset the transitional costs of new parts, new maintenance procedures, and staff training.
“CNG demand makes up 30 percent of our proposals,” Jennings says, citing his company’s newest customer, the Hartsfield-Jackson Atlanta International Airport. “We absolutely feel we win waste removal bids because of our known commitment to the environment, even when we are not the lowest bid.”
Waste Pro’s environmentally friendly efforts extend beyond the fleet, too. The regional headquarters is powered by solar energy and they offer residential and commercial recycling, diverting refuse away from landfills. On weekends, many Waste Pro employees, including Jennings, can be found out in the community, helping clean rivers and roadsides.
In his spare time, Jennings scours the nation for his second passion—antique garbage trucks, which are meticulously restored and displayed at Waste Pro’s facility in Sanford, Florida. His acquisitions include a 1923 Mack A model coal truck that still has its original paint. He is now seeking a 1940’s Mack garbage truck.
He hopes his current trucks will someday take a place of honor in what he believes is the country’s only garbage truck museum, but there is a caveat—they will have to finally wear out enough to be taken out of service, he says, laughing.
His father never wanted him to follow in his career footsteps, but for Jennings, there is nothing else he would rather do.
“You have to have a passion and I love this business—nobody loves it more than me,” Jennings says. “We like to sell ourselves as being different in the industry and we have to surround ourselves with vendors like Mack Trucks who will do more, can do more, and will step up to the plate, offering true American value. Mack is a 100-year-old company and Waste Pro is built like a Mack truck.”
Since its inception in 2001, Waste Pro has followed the goal of being the “Distinguishable Difference” in the solid waste and recycling collection industry. That goal has been reached and Waste Pro’s service reputation continues to grow. Waste Pro uses only the finest equipment available, provides top-quality facilities and thereby attracts the best in industry personnel available.