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New Mack Ultra Service Agreement is Now Standard on Mack LR Electric Models

The Mack Ultra Service Agreement comes standard with the Mack® LR Electric refuse model, supporting battery electric vehicle (BEV) customers.

Mack Trucks announced that its new Mack Ultra Service Agreement will come standard with the Mack® LR Electric refuse model, helping further support customers beginning their journey into owning battery electric vehicles (BEVs).

The Mack Ultra Service Agreement gives Mack LR Electric customers an uptime package tailored for the technical needs of BEVs. It includes scheduled maintenance, preventive maintenance, towing and repair, and a battery monitoring service. It also includes Mack’s connected uptime services in one package that customers can include in monthly truck payments.

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Mack GuardDog® Connect, Mack’s telematics solution helping achieve peak conditions and uptime, supports the LR Electric and its batteries. The connected service monitors battery health and performance. It also checks for fault codes and defects reported by the battery and electric components of the energy storage system.

When a critical fault code is detected, Mack GuardDog Connect proactively contacts 24/7 Mack OneCall agents at the Mack Uptime Center in Greensboro, North Carolina. OneCall agents support Mack customers by coordinating repairs and service with a dealer network during planned and unplanned service events.

“Through this new offering, Mack alleviates the uncertainties surrounding new technologies, allowing customers to deploy BEVs with confidence for refuse and recycling applications with the industry leading Mack LR platform,” says Jonathan Randall, Mack Trucks senior vice president of sales and commercial operations. “Customers can feel secure knowing Mack, Mack Financial Services (MFS), and our extensive North American service network are equipped, aligned, and ready to support the transition to electromobility with the Mack LR Electric.”


The service solution combines Mack’s uptime services, financing, and insurance solutions from MFS for customers in the US and Canada. Bundling Mack’s Ultra Service Agreement with Mack’s uptime and connectivity solutions reduces financial strain by including costs with truck payments.

“Integrating a financing solution with the LR Electric and additional financing options through MFS for charging stations covers the ownership experience, providing an easy path for customers and dealers to accelerate the adoption of BEVs into their operations,” says Stephen Yonce, vice president of Mack Financial Services.

Part of the Mack Ultra Service Agreement, MFS offers flexible, competitive financing and leasing options for the LR Electric model. MFS also provides access to insurance solutions in select US markets through third-party licensed agents. MFS extends special financing to authorized Mack dealers along with financing solutions for on-site charging stations supporting the electromobility ecosystem.


The Mack LR Electric features twin electric motors offering 448 hp and 4,051 lb-ft of torque available from zero RPM. The vehicle is offered with a two-speed Mack Powershift transmission, Mack mRIDE™ suspension, and Mack’s proprietary S462R 46,000-lb rear axles.

Four NMC (Nickle Manganese Cobalt Oxide) lithium-ion batteries, charged through a 150kW, SAE J1772-compliant charging system, provide vehicle propulsion and power for all onboard accessories, driven through 12V, 24V, and 600V circuits. The regenerative braking system accounts for the truck’s increasing load throughout the day; it helps recapture energy from stops made throughout the day.

The truck helps reduce customers’ greenhouse gas (GHG) emissions while providing a significantly quieter operating experience. Further, a copper-colored Bulldog hood ornament signifies the integrated fully electric drivetrain on the LR Electric. The Mack LR Electric enters production later this year at Mack Trucks’ Lehigh Valley Operations (LVO) facility in Macungie, Pennsylvania.

Customers may fit the LR Electric with equipment bodies from several manufacturers, tailoring it to  individual needs. Customers can choose from the same driver/passenger side driving configurations, seating, and door options offered on the diesel-powered LR model.

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