Isuzu Commercial Truck of America, Inc. announced a stronger relationship with Decisiv, Inc., extending and expanding its commitment to deliver faster, smarter, and more connected customer experience.
The collaboration powers Isuzu Connect; the company’s version of the Decisiv Service Relationship Management (SRM) platform designed to streamline communication between customers and dealers, improve repair outcomes, and significantly reduce vehicle downtime—by up to 25 percent.
Deployed at most Isuzu dealerships across the U.S. over the past four years, Isuzu Connect continues to expand nationwide, bringing improved functionality and deeper integration with Isuzu360, Isuzu’s proprietary telematics system. The latest updates also include enhanced appointment scheduling and expanded dealer tools for even greater efficiency.
Through seamless integration with Dealer Management Systems (DMS), Isuzu Connect ensures dealers can access real-time data to optimize service operations and customer communication. The platform also supports emerging technologies, including electric vehicles, predictive maintenance, and vehicle sharing, reinforcing Isuzu’s commitment to innovation and long-term value for its customers.