PacLease recently hosted a Sales Summit for its U.S. and Canadian franchises in Grapevine, Texas. The three-day event focused on helping franchise teams deliver customer service while expanding their knowledge of PacLease’s custom truck specification capabilities.
On the first full day of the Summit, Todd Berger, director of sales, PACCAR Leasing, led a panel featuring four perennial PacLease President’s Award Gold Circle recipients. They shared their thoughts on what separates them from competitors; discussed what makes customer service stand out and highlighted best practices that have contributed to their success.
Key PacLease supplier partners, along with representatives from Kenworth and Peterbilt, were on hand to provide insights and lead educational sessions. In addition, Tom Moore, executive VP for the National Private Truck Council delivered a presentation featuring findings from the soon-to-be released 2026 Private Fleet Benchmarking Survey.
In addition to presentations on the latest truck technology and regulatory developments, breakout sessions provided insights into a variety of topics, including vocational opportunities for full-service leasing and leveraging the vast network for national account programs. In addition, several sessions explored AI and how it can be used to improve efficiency and customer service.
